Subject: English Language Test - Shweta Rai
From: Shweta Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 03:19:43 -0500

| | Foreign Language Screening Test

Name | Shweta Rai    /  (+91) 9958899158    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, I know that this has to be frustrating to you. I’m happy to help you.
I checked the tracking number and it shows that the courier tried to deliver the package but the address provided is wrong .Unfortunately, as a seller, we can ship to the address that is provided to us.
You may want to reach out to delivery executive, I can share you the number of delivery executive so that you can have word with him and request him to deliver the order to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are extremely sorry for your bad experience.
To make it up to you I have an offers for you:
If you want the same product, I can initiate the shipment today(no delivery charges shall apply)
If you have any other questions feel free to get in touch. We look forwarding to continuing this beautiful relationship we have built over the years . Thanks for your patience .
Sincerely Homebox

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