Subject: Fwd: Tech Support Candidate - Atul rajpal Atul
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 17 Jan 2023 00:43:22 -0700 (MST)

stay in Kanpur, immediate joiner, sound ok , total experience is 3.5y in International process,worked with Genpact.looking for WFH. last salary-30 , told our max is 25k, He is ready to work as in need of a job. 

From: "Atul rajpal Atul" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, January 17, 2023 12:37:03 PM 
Subject: Tech Support Candidate - Atul rajpal Atul 

	

	
	
			Tech Support Test 
		Name 	Atul rajpal Atul 
E-mail 	[email-masked] 
Phone Number 	(91) 8052104319 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Kanpur 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sales 			27000 
Previous Employer 1 	I Enerjizer 	Senior customer service agent 		38700 
Previous Employer 2 	I Enerjizer 	Customer service agent 		29000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I am opening a website as a computer user and if i am getting the error message so i will first check my internet connectivity and i will check my speed and the distance of wifi and where i am sitting. Sometimes issue comes with the speed as well. I will check my computer settings step by step 
1st step- Refresh the page 
2nd step- Making sure cookies are enabled 
3rd step- I will clear my cache and cookies 
4th step- Restart my browser 
5th step- Try a different browser 
6th step- I will check dns servers can also go down that can prevent site from loading properly. 
So these steps i will follow 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First i will go to settings option in my device . I will select bluetooth option,Then i will scan device and i will open my bluetooth speaker by long pressing the start button and once it is on i will select the name on bluetooth which will be coming on pairing section and then i will connect the cellphone with bluetooth. 
What according to you makes you a good candidate for customer service or technical support job? 	Customer service is to understand customer problem and resolve his query and give him/her the assurance that we will help you. i think i will be a perfect person to handle customer query and listen to the customer’s issue first and handle accordingly. We have to be polite and keep smiling throughout the call and resolve his query as quick as we can that is customer service and which i can do it. So i think i am perfect for this job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4