Subject: Tech Support Candidate - Sameena Begum Sameena
From: Sameena Begum Sameena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:03:20 -0500

| | Tech Support Test

Name | Sameena Begum Sameena
E-mail | [email-masked]
Phone Number | (500018) 8790450118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 24-7 Intouch | Esupport officer | December 28 2022 | 30000
Previous Employer 1 | Knoah Solutions | Esupport | June 2022 | 20000
Previous Employer 2 | Essencea Infoserv | Customer service executive | June 2021 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I'll Refresh the page.
2. I'll make sure Java script in enabled.
3. I'll make sure cookies are enabled.
4. Next I'll clear cache and cookies.
5. I'll make sure the web browser is up to date.
6. I'll restart the web browser.
7. If still doesn't work, will try using a different browser.
8. Also I'll check with the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap pair new device. If you don't find pair new device, check under "Available devices" or tap more. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follo any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Its all about the attitude, experience in addition to my academic qualification. I'm soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. Therefore according to me this makes me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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