Subject: Trainer Candidate - Adarsh Adarsh
From: Adarsh Adarsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 01:47:02 -0500

| | Tech Support Test

Name | Adarsh Adarsh
E-mail | [email-masked]
Phone Number | (91+) 8882808110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bussan auto finance | SME | 18-feb-2023 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Hi Adarsh here !! My highest qualification is graduate and currently working in bussan auto finance As a SMEs. My work profile here is handing the team & maintain the Data like making DRR for agents according to the target & managing roster & handing the dailer and i have good knowledge about the MS office that's it.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Difficult situations are life and professional issues and problems that individuals find demanding and stressful. This can include external factors such as natural disasters, social factors such as arguing with a friend and personal problems such as a health issue.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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