Subject: Trainer Candidate - Milan Vijpuriya
From: Milan Vijpuriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 01:40:01 -0500

| | Tech Support Test

Name | Milan Vijpuriya
E-mail | [email-masked]
Phone Number | (91) 8318091319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saadhan group | Training manager | 20/01/2023 | 32000
Previous Employer 1 | Empower pragati vocational staffing pvt ltd new delhi | Sales trainer | 30/05/2022 | 32000
Previous Employer 2 | MSTDPL Lucknow | Sales trainer | 07/03/2020 | 25000

If Selected, how much time do you need to join? | Immediately basis
Please briefly describe your work experience specifically in Quality? | Firstly check the quality the product also check by using capabilities.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Prepares new sales representatives by conducting orientation to sales process;
Developing individual coaching plans;
Providing resources and assistance;
Determine straining needs by travelling with sales representatives;
Observing sales encounters;
Studying sales results reports;
Conferring with sales manager

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | I can handle this job profile for my knowledge or my work experience also can handle a team for my work place.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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