Subject: Tech Support Candidate - Ralph Meril Ralph
From: Ralph Meril Ralph <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 01:07:36 -0500

| | Tech Support Test

Name | Ralph Meril Ralph
E-mail | [email-masked]
Phone Number | (91) 9655438736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist technologies | Floor supervisor for customer care executive | Feb 12 2023 | 15500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check whether my internet connection is working fine or not if the internet is working fine means I will check with some other lap or mobile to check if the website is working. After that, I will close the browser and again I  will  open it   if it still not working I will check with the support
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on Bluetooth in my mobile then I will switch on that speaker and will check available devices on my mobile phone then I will connect the speaker to my mobile
What according to you makes you a good candidate for customer service or technical support job? | Customer service or tech support is an important role because they have to solve customer queries they should listen very patiently what is the issue of the customer and they have to guide them to solve the issues which occurred in the system. They have to give a proper solution to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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