Subject: Tech Support Candidate - Osamah Osamah
From: Osamah Osamah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 23:18:34 -0500

| | Tech Support Test

Name | Osamah Osamah
E-mail | [email-masked]
Phone Number | (0091) 9059281176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahdipitnam pilar number 45 Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unities sprit | Call Center | 30/01/2023 | 23000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When we face any issue in any website we have to check the internet connection first then we have to clear the cookies and cashe for the browser.

If i still have the same issue i will delete the app and reinstall the app with new version/update.

When I try all this and not working I will contact the customer support to advice me to solve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open the Bluetooth for both device.
2-connect the Bluetooth to the speaker.
3-Both Bluetooth device mode should be showing as there is some device the Bluetooth mode setting active as disappear.

What according to you makes you a good candidate for customer service or technical support job? | I have a good English skills and I already have enough idea how to deal with customer during call where I can monitor online email/chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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