Subject: English Language Test - Sahil Siddiqui
From: Sahil Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 07:02:11 -0500

| | Foreign Language Screening Test

Name | Sahil Siddiqui    /  (+91) 8104972158    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Apologies for the inconvenience.
We understand you order could not be delivered.

As we can check in our systems, your delivery address is incorrect.

Could you please confirm your correct address.

Best Regards,
Sahil Siddiqui

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the issue.
Please be assured your product would be replaces within 7 businesa days.

Best Regards
Sahil Siddiqui

| |