Subject: Tech Support Candidate - Ravina Yadav
From: Ravina Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 05:54:17 -0500

| | Tech Support Test

Name | Ravina Yadav
E-mail | [email-masked]
Phone Number | (+91) 9996468991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page
2 Make sure Javascript is enabled
3 clear cache and cookies
4 restart your web browser
5 try a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open your phone’s setting app
2 tap connected devices. If you see Bluetooth tap it
3 if you see previously connected devices tap it
4 next to your phone or accessory name tap settings
5 turn on phone audio

What according to you makes you a good candidate for customer service or technical support job? | Client management, creative problem solving skills, excellent interpersonal communication and a positive attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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