Subject: English Language Test - Jaskirat Singh bhatia
From: Jaskirat Singh bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 04:52:38 -0500

| | Foreign Language Screening Test

Name | Jaskirat Singh bhatia    /  (91) 7007312045    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir,
This email is regarding your order which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery
Extremely sorry that you had to go through this experience with us.
Thanking you,
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am sorry to hear that the tv cabinet we sent has scratches. I understand your frustration and have notified the appropriate department of this mistake.
We would like to make this right by sending you another tv cabinet . you may return the tv cabinet and we will refund the shipping
Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.
If you have questions about the replacement tv cabinet, please send us another message.
Sincerely,
Team Homebox

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