Subject: English Language Test - Abhishek Verma
From: Abhishek Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 03:15:22 -0500

| | Foreign Language Screening Test

Name | Abhishek Verma    /  (91) 9716610411    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon sir/madam
Thanku for contact baby shop. And i really apologize to cause to you. I have received your email to know the status of the product that when would it be deliver. Our courier partner is trying to deliver your product but due to wrong address has been mentioned by you by mistakcaly courier partner is unable to deliver the product on promise date . I would like to inform you please update your correct product delivery address so that we can provide you the better service and deliver the product on time ..

Is there any thing else may I assist you regarding the baby care..

Thanku for shopping on baby care have a good ahead.

Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning Abdul.
Thank you for contact of baby care. First of all I really apologize to cause to you Abdul that you have received the scratched product by the team . Rest assure sir you may share the product  images on our website as well as I will raise the complain so that you will get the better service and team will definitely help you regarding your concern . I would like to inform you  I have raise the complain so you may wait on or before that team will definitely help you.

Is there anything else may I assist you regarding the baby care.

Thanku for shopping on baby care have a good ahead.

Thank you!

| |