Subject: English Language Test - Pranav krishna
From: Pranav krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 03:02:19 -0500

| | Foreign Language Screening Test

Name | Pranav krishna    /  (+91) 7558877869    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Sub: Replay to non-delivery of the order

Respected sir/mam

This email is in response to the email received by you on xx.xx.xx23.

This email is regarding the order no. xxxxxxxx which was supposed to have received by you now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can connect while making the delivery.

Another way of completing the order is by contacting the courier company whose number is xxxxxxxxxx and providing them with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thank you,

For babyshop company,

customer service representative
Pranav.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From: [email-masked]

SUB: Replace/Refund of TV cabinet

Respected Sir

This email is in response to the email received by you on xx.xx.xx23.

This email is regarding the order no.xxxxxx which is having scratches on it.
Our team will be replacing your cabinet with in one week of time.

we are extremely sorry for your inconvenience.

Thank you,

For Homebox company,

customer service reprecentative
pranav

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