Subject: English Language Test - Nitish Arya
From: Nitish Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:49:13 -0500

| | Foreign Language Screening Test

Name | Nitish Arya    /  (0120) 9971475698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us about case ID: 123456789.

This email is regarding the status of your order ID:********.

We have checked with our courier partner and found that the given address is incorrect.

We would request you to share the correct address with area pin code and contact number in order to get the hand bag delivered as soon as possible at your address.

Thank you for your patience.

In case of any issue, please write back to us at [email-masked] or call on 0120 1234567890

Regards,
Nitish Kumar Arya
Customer Support Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings From Homebox Team!!

Thank you for contacting us about case ID: 123456788.

This email is regarding the TV cabinet.

We apologize for receiving such TV cabinet.

We would like to inform you that we have forwarded your complaint with our concerned team.

One of the executives from the team will get in touch with you on 123456789 within 24-48 working hours.

Thank you for your understanding.

In case of any issue, please write back to us at [email-masked] or call on 0120 1234567890

Regards,
Nitish Kumar Arya
Customer Support Executive.

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