Subject: English Language Test - Jahin Ansari
From: Jahin Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:16:10 -0500

| | Foreign Language Screening Test

Name | Jahin Ansari    /  (0542) 8960166186    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir, i am sorry to learn that your order was delayed. I understand that how frustrating that must be. I will definitely help you further with the delivery of your order. As per our courier partner, they tried to deliver your order but the adress that you have provided is incorrect. I would request you to please provide us you current address so that we can confirm it with the address mentioned on your order. Please let us know if you have any additional concerns.

Warm Regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir, firstly I apologise for the inconvenience caused to you. I understand how frustrating that must be. I am looking into your concern and will take up this issue with the relevant team. Rest assured that your item will be replaced as soon as possible. Our concerned team will contact you within 24 hours. If there is anything else we can help you with, please let us know.

Warm Regards

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