Subject: Tech Support Candidate - Irban Parvaze
From: Irban Parvaze <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:08:32 -0500

| | Tech Support Test

Name | Irban Parvaze
E-mail | [email-masked]
Phone Number | (91) 7006219971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet connection to make sure that it is working properly. I will check if my router is connected to the internet and if all the cables are plugged in securely.
Next, I will try opening other websites to see if the problem is with the website or if it is a general internet issue.
If other websites are also not opening, I will try restarting my router or modem to see if that resolves the issue.
If other websites are opening but www.ndtv.com is still not accessible, I will try clearing my browser's cache and cookies.
After that, I will check if my browser is up to date, and if not, I will update it to the latest version.
If the website is still not accessible, I will try accessing it from a different browser to see if the problem is with the browser.
If the problem persists, I will check if the website is down for maintenance or if there are any reported issues with the website.
If the website is down, then I will wait until it is back online.
If the problem still persists, I will seek help from my IT administrator or from a technical support team.
Finally, if none of the above steps resolve the issue, I will check my computer for any malware or virus that may be causing the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will make sure that my Bluetooth speaker is turned on and in pairing mode and will refer to speaker's manual for instructions on how to put it in pairing mode.Then will go to the settings menu and enable Bluetooth.
Once Bluetooth is enabled, a list of available devices will appear. Will look for the name of my Bluetooth speaker and select it.
On my speaker, a prompt may appear to enter a pairing code or confirm the connection.
Once the speaker is connected, i will see a message on your phone's screen indicating that the connection was successful.
After the successful connection, i will start streaming audio from my phone to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

So , as i guy who worked in multiple domains from being in state organisations to work as a contractual teacher there are multiple factors that actually makes me a good candidate to get this opportunity .

As per me  the most important factor is to clearly and effectively communicate with customers is crucial in providing excellent customer service and i can make it happen. Positive attitude and Active listening i also as good skill to have and i can make it happen as well and i am good in time management and multitasking and i hardly believe that handle different situations and customers with different needs is a must in this field and i can do it as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |