Subject: Tech Support Candidate - Munazir Alam
From: Munazir Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 06:25:51 +0000

| | Tech Support Test

Name | Munazir Alam
E-mail | [email-masked]
Phone Number | (110086) 8882578201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VHT business solutions | IT assistant | 8 Feb 2023 | 20k
Previous Employer 1 | Quess corp ltd | associate engineer | 2 nov 2022 | 14k
Previous Employer 2 | Aiit solutions | Desktop support engineer | 13 April 2022 | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first we can check the internet connectivity
2.in case network connected we have to ping google.com from cmd .
3.we have to run a command inetcpl.cpl and check proxy and hybrid settings
4.if the issue doesn't resolved then we have to run command ncpa.cpl to check dhcp is enabled or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.we have to power on our bluetooth speakers then turn on the blue tooth of the speaker .
2.turn on the mobile bluetooth and select the setting scan for a device.
4 after the device find we have paired the device with our mobile phone bluetooth and we saw our mobile is connected with our speakers

What according to you makes you a good candidate for customer service or technical support job?

1.positivity
2.good behaviour
3.understood the users query.
4.give respect to customer and users.
5.keeping our knowledge up to date about technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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