Subject: Tech Support Candidate - Raghavendra Ramesh
From: Raghavendra Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 14:33:55 -0500

| | Tech Support Test

Name | Raghavendra Ramesh
E-mail | [email-masked]
Phone Number | (+91) 9448656300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mercury Associates | Content writer | Feb 15 | 15000
Previous Employer 1 | Astringe Infosystems | Content writer | Oct 10 | 15000
Previous Employer 2 | NA | NA | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection: Make sure that the computer is connected to the internet and that the connection is stable.

Check the browser settings: Ensure that the browser is up to date and that all necessary settings are configured correctly.

Clear the browser's cache and cookies: These can sometimes cause issues with loading websites.

Try accessing the website using a different browser: If the website loads correctly in a different browser, the issue is likely with the original browser.

Check the website's status: Visit a website such as "Is It Down Right Now" or "Down Detector" to see if other users are also experiencing issues with the website.

Try accessing the website using a different device: If the website loads correctly on another device, the issue may be with the computer or network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and ensure that it is in pairing mode. This can usually be done by pressing and holding a dedicated button on the speaker or through its settings menu.

Go to the settings menu on your mobile phone and enable Bluetooth.

Search for available Bluetooth devices on your mobile phone. The speaker should appear on the list of devices.

Select the Bluetooth speaker from the list and confirm the connection on both the speaker and the mobile phone.

Once connected, you should be able to hear audio from your mobile phone through the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I believe that my excellent communication skills, patience, and problem-solving abilities make me a good candidate for a customer service or technical support job. I am able to effectively listen to and understand customer concerns, and I am able to provide clear and concise solutions to their problems. I am also able to remain calm and professional under pressure, which is essential in a customer service or technical support role. Additionally, my previous experience working in customer service and my knowledge of various technical systems and software make me well-suited for this type of job. Overall, I am confident that my skills and experience make me an ideal candidate for a customer service or technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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