Subject: Tech Support Candidate - Rashmi Pal
From: Rashmi Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 10:03:17 -0500

| | Tech Support Test

Name | Rashmi Pal
E-mail | [email-masked]
Phone Number | (91) 9310397746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Executive | 15 jan | 18000
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am using my browser, first I will go into my browser setting then I will start clearing my browser's cache as well as history if needed and then I'll start the website again or may be browser again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the Bluetooth in the mobile phone.
Step 2: Turn on the speaker.
Step 3: Select your Bluetooth address in the given
Bluetooth connection.

What according to you makes you a good candidate for customer service or technical support job? | In my previous job, I worked in the DIY process of zomato where I had to explain the steps to use services on merchant's devices. So, I am quite good at giving directions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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