Subject: English Language Test - Owais Ahmad Sheikh
From: Owais Ahmad Sheikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 02:50:43 -0500

| | Foreign Language Screening Test

Name | Owais Ahmad Sheikh    /  (+91) 9797008095    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We have Shipped your order and handed over to courier and deliver to your address but your address was wrong as you said.Now send you proper address,So that we will place your order to your new address as soon.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
As you said that cabinet has too many scratches on it.As we have shopped so many things but it is a rare case that one of these things/products are defective.But when our team installed it in your house,why you not check that cabinet at that time.
After leaving our team from your house you said that I noticed.So,No worries we will send our team into your house with new cabinet.And remember that in future you should first check properly the product you ordered.

Homebox team.

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