Subject: English Language Test - Sandeep Nair
From: Sandeep Nair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 02:38:50 -0500

| | Foreign Language Screening Test

Name | Sandeep Nair    /  (91) 8860163776    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Greetings from Babyshop, we hope you're doing well.

This is regarding the order number: 567 placed with us on 3rd January. We would like to inform you that a delivery attempt was made on 12th of January, however it wasn't successful due to the address being incorrect, as a result redelivery was not possible on same address. The product was shipped the same day when the order was placed. We would request you to share the correct address which would enable us to complete the delivery. You may also share the same by contacting us on our customer care number.

Sincerely
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Greetings from Homebox. We hope you're doing well.

Thank you for purchasing the TV cabinet from us, however we're disappointed to know that there was damage on the product. Our commitment with the customers is to ensure complete satisfaction. We'll be more than ready to arrange a replacement for you, a new product will be delivered to you within next two days, the damaged tv cabinet will be picked by our return team on same day. We apologize for the inconvenience caused and will work hard to deliver better service. Thank you for letting us know about it.

Sincerely
Homebox

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