Subject: Tech Support Candidate - Sirajuddin Shaik
From: Sirajuddin Shaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 23:49:46 -0500

| | Tech Support Test

Name | Sirajuddin Shaik
E-mail | [email-masked]
Phone Number | (523373) 9989449109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Komarole, Andhra Pradesh, pincode- 523373
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL | GIT | 15-12-2022 | 18333
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
If the problem is only happens with certain website
Many basic problems can be solved simply by restarting our devices , This clears caches and forces the device to reload the website
If it still showing error then make sure the internet connection is working or not
Check if the website is down for everybody or just me

General troubleshooting steps
:- Refresh the page
:- Make Sure JavaScript is enabled
:- Make sure cookies are enabled
:- Clear your cache and cookies
:- Make sure your web browser is up to date
:- Restart your web browser
:- Try a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Turn on Bluetooth on both devices
2:- Check your Bluetooth speaker name under "Available devices"
3:- Click on your Bluetooth speaker name and pair to device
4:-  If it shows connected , let's enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | Good communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener, creative problem solving skills and positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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