Subject: Tech Support Candidate - Vicky Ferriere
From: Vicky Ferriere <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 11:37:17 -0500

| | Tech Support Test

Name | Vicky Ferriere
E-mail | [email-masked]
Phone Number | (91) 8698739927
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote desktop,command center,remote support,active directory, incident management, service desk IT support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Technical Analyst | 6 April 2023 | 27000
Previous Employer 1 | Synechron | | 17 Dec 2022 | 25000
Previous Employer 2 | Grand Hyatt | Steward | 4 April 2014 | 7,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Read the error and troubleshoot the error by following the error which is occurred

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker as well as turn on the Bluetooth on mobile
Connect and pair the device with each other through mobile and the device ii's ready to use

What according to you makes you a good candidate for customer service or technical support job? | Good listener, Customer oriented, Good communication skills,smart hands in desk support,remote support, incident management, active directory, service now tool
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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