Subject: Tech Support Candidate - Rohit Tanwar
From: Rohit Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 10:23:36 -0500

| | Tech Support Test

Name | Rohit Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9711539332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Sementics | Analyst | N/A | 27000
Previous Employer 1 | One97 communications | Operations executive | 30 Jan 2022 | 19000
Previous Employer 2 | Allianz worldwide partners | Assistance coordinator | 12 Dec 2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the network connectivity by opening any other website and if it does not work then it could be a possibility that there is something wrong with the internet service provider or the network connections. I will then  disconnect the network and will connect it again. After re-connecting, I will check whether the website is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on the phone.
2. Turn on the bluetooth speaker and set it to pairing mode  (though mostly bluetooth speakers comes with pairing mode always on)
3. Select the bluetooth speaker on the mobile and click on Pair.
4. Bluetooth connection established.

What according to you makes you a good candidate for customer service or technical support job? | With 3 years of experience, I am confident enough to resolve the customer's queries in a given time frame efficiently since I am handling the customers for a long time now and I know how to understand every bit of customer. So, I believe that I am a good fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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