Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 08:52:39 -0500

Tech Support
Test

Name

Shubham
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8516972159

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Rewa mp

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Team computers

Previous Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1st- i will check the internet working or
not.

2nd - network cable proper connect or not.

3rd - check that other user working on network and not .

4 th - i will do raise the incidence and assign the engineer.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1st - on the speaker

2 nd - Bluetooth on the mobile and search and connect and showing pair option
and pair option choose .

After that connect the device

What according to you makes you a
good candidate for customer service or technical support job?

Good experience solve the costomer related queries and solve
the all queries and provide the right path simple and easy.

On a
scale of 1 - 5 please rate your fluency in spoken English

3