Subject: Re: Tech Support Candidate - Abhimanyu Singh
From: Aishwarya Jaiswal <[email-masked]>
To: abhimanyusingh sds <[email-masked]>
Date: Fri, 13 Jan 2023 05:29:37 -0700 (MST)

Hi , are you talking abt this Abhimanyu? If yes , he is not looking for JOB change. 

From: "Abhimanyu Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, October 19, 2022 6:52:10 PM 
Subject: Tech Support Candidate - Abhimanyu Singh 

	

	
	
			Tech Support Test 
		Name 	Abhimanyu Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8896317747 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Govindpuri 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	J Mitra & Co. Pvt. Ltd 	Production Officer 	30-11-2022 	22500 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take following steps: 

1. I will check my internet connection to find out any connection issue with the network I am currently working on. 

2. If that does not resolve my problem then I will check my network settings on my system. 

3. If that does not also resolve my issue then I will check my browser settings and DNS. 

4. If nothing resolve my issue then I will contact with network provider after verifying that there is no connection problem from my side on system. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth on mobile phone 

2. Turn the buetooth speaker on. 

3. Press the bluetooth icon on mobile phone for few seconds to open bluetooth settings or open it from settings icon. 

4. Click on add a new device. 

5. Mobile will search for new device and then click on the desired bluetooth speaker name you want to connect. 

6. Pair menu will open then click on accept or pair. 

7 Speaker will be connected to mobile phone via bluetooth. 
What according to you makes you a good candidate for customer service or technical support job? 	Customer service requires one important skill that is to understand and resolve customer queries in easy way without making it diplomatic for customer, and I have that simple and effective skill of understanding and solving problems which will be time effective also. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4