Subject: Re: Tech Support Candidate - Sutapa Sarkar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 13 Jan 2023 05:22:50 -0700 (MST)

location- west bengal,looking for WFH,no tech backgroud,B.A. graduate, 2m experience in CC, sound average, last salary-16k , expecting-15k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, January 13, 2023 5:40:44 PM 
Subject: Fw: Tech Support Candidate - Sutapa Sarkar 

interview 

From: Sutapa Sarkar <[email-masked]> 
Sent: Friday, January 13, 2023 5:26 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - Sutapa Sarkar 

	

	
			Tech Support Test 
		
	Name 	Sutapa Sarkar 
	E-mail 	[email-masked] 
	Phone Number 	(87772) 36372 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Hooghly 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tracxn Technologies Private limited 	Information Excutive 	14 th October 2022 	15000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Restart my device. 
Check the internet connection 
Check the website is down for every body or just me 
Try to open the website with other browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a good Communication skill I can understand what customers problems or what they need.I have a good analytical skill to analyse their problems.I have good understanding skill to understand their problems and give them proper solutions . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5