Subject: Tech Support Candidate - Aditya Naik
From: Aditya Naik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 04:45:18 -0500

| | Tech Support Test

Name | Aditya Naik
E-mail | [email-masked]
Phone Number | (0) 8971894352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KUMTA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nexwave | Technical Support Engineer | Dec 31st 2022 | 39207
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we checked network should be connected or not.
2. project Restriction
3. particular site added into blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth Device.
2. Click on pair new device
3. Which Device wants to connect we can connect easy way.

What according to you makes you a good candidate for customer service or technical support job?

1.Good Communication skills and upgrade technical knowledge.
2.Certification course.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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