Subject: Trainer Candidate - Saurabh Dubey
From: Saurabh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 03:58:11 -0500

| | Tech Support Test

Name | Saurabh Dubey
E-mail | [email-masked]
Phone Number | (+91) 87663696355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienerziger | sr excuitive | 8 nov | 25000
Previous Employer 1 | techmahindra | CSA | aug 2021 | 18000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | there we used to take calls and over the call we had to provide the resolution by proving technical support and also we had to inform to the customer by email we had to provide the first time resoution to the cx regarding there issue
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | i have lots of exprience in bpo but i never gets difficulties yes some time i gets but on the same time i ask to the manager or respective TL regarding the concern so that i can resolved the issue of the cx on the same days so as per my observation i never gets any difficulties while doing the job because there was lots of support from the operation team and the respective operation was very supporitive so due to that i never gets difficulties
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is only provide the temporary resolution to their client but the great customer service provide the end to end resolution about there client issue and also they take the ownership of the customer issue and infoming them why they are geeting the problem so that customes aware why it's happen
What according to you makes you a good candidate for this position? | because i'm a hard worker and a great team player i have exprience in client servicing i know how to handdle the clien over the calls and email i can utilites my skills here to grow you client exprience as well as my skills and knowledge along with your organization growth
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |