Subject: Tech Support Candidate - Poonam Kakalij
From: Poonam Kakalij <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 01:25:28 -0500

| | Tech Support Test

Name | Poonam Kakalij
E-mail | [email-masked]
Phone Number | (91) 9834603886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nashik
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | NA | 13500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first see if the website is correct then will see if that website is not blocked from browser to enter. If it is blocked then I will unblock it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We turn on bluetooth speaker then we get an option on our mobile phone to connect bluetooth speaker and that's how we will connect it.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate will know how to troubleshoot customer's queries and how to solve their problem so they do not have to get in contact with customer support again and again.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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