Subject: Tech Support Candidate - Kaushal kumar
From: Kaushal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 23:38:13 -0500

| | Tech Support Test

Name | Kaushal kumar
E-mail | [email-masked]
Phone Number | (201009) 9354647834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
communication

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Customer support | 4th otc | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection: Verify that the computer is connected to the internet and that the connection is stable.

Clear the browser cache and cookies: Clearing the browser cache and cookies can resolve issues with loading the website.

Disable VPN: If you are using a VPN, try disabling it to see if that resolves the issue.

Check the website's status: Check if the website is down for maintenance or if there is a known issue with the website.

Restart the router: If the above steps don't work, restart the router to refresh the internet connection.

Restart the computer: Sometimes, a simple restart can fix the problem.

If the issue persist, contact the website support team for further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and put it in pairing mode.

On your mobile phone, go to the Settings app and select Bluetooth.

Make sure Bluetooth is turned on, then look for available devices and select the speaker from the list.

The speaker should now be connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Strong communication skills
Patience and empathy
Ability to problem-solve and think on one's feet
Strong time management and organizational skills
Ability to remain calm and professional under pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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