Subject: Tech Support Candidate - Pankaj ,
From: Pankaj , <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 08:07:20 -0500

| | Tech Support Test

Name | Pankaj ,
E-mail | [email-masked]
Phone Number | (011) 9350026017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mehrauli, South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechnoConcept India Pvt Ltd | Customer support | 2/12/2022 | 25000
Previous Employer 1 | Business Octane | Service Coordinator | 11/9/2020 | 27500
Previous Employer 2 | Livepure | MIS | 10/7/2016 | 24500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the spelling of the input address of site and if it is correct then I will check whether the firewall is blocking the site or not. I will also have to check whether the site is on the list of blocked sites. Then I will check whether the Internet is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth on the mobile and then let it search the bluetooth speaker which is on "ON" mode. Once connected, we can listen the audio of mobile on bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I have 22 years experience as a sales coordinator and service coordinator. I have to connect with the customer from the time of receipt of enquiry over the phone and e-mail to the installation of equipment and receipt of payment through a process starting from lead to order to delivery to installation to payment to after-sales service to AMC after the expiry of warranty.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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