Subject: Tech Support Candidate - Laxmikant Saini
From: Laxmikant Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 02:48:44 -0500

| | Tech Support Test

Name | Laxmikant Saini
E-mail | [email-masked]
Phone Number | (+91) 9667055307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer Support Analyst | 25/01/2023 | 20900
Previous Employer 1 | A3logics | EDI Analyst | 20/02/2022 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check Ethernet cable
- Restart the computer
- Will check the IPv4 setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- turn on the speaker (will make sure it is in ready to connect condition)
- turn on the Bluetooth in the phone
- search for a new device
- Pair the device
- Ready

What according to you makes you a good candidate for customer service or technical support job?

- The customer is always right
- Believe in solution not the standard ways
- Be professional, polite and clear while supporting on call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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