Subject: Tech Support Candidate - Ayush Raj
From: Ayush Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 01:13:12 -0500

| | Tech Support Test

Name | Ayush Raj
E-mail | [email-masked]
Phone Number | (+91) 8002222901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Krishna Maruti Limited | Dojo trainer | NA | 17000
Previous Employer 1 | Na | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to first checkout the issue of disconnection like it may be some network issue or it might be possible that the sight is not working. On looking on both of possibility I will take the action accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth device then we will switch on the Bluetooth of the phone, search for the device and will connect it to the phone.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, Good command on convensing someone,  should be good listener, should be able to make someone understand what actually want to.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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