Subject: Tech Support Candidate - Monisha Saw
From: Monisha Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Jan 2023 01:47:06 -0500

| | Tech Support Test

Name | Monisha Saw
E-mail | [email-masked]
Phone Number | (+91) 9348551369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mamura,Noida,Sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Maxicus | CSA | June 2022 | 25000
Previous Employer 2 | Tech Mahindra | CSA | June 2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly close the browser
2) Turn off the internet
3) Turn on the internet
4) Open a new window
5) Freshly type aww.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth device on the speaker then in mobile phone. Then search for the name of the speaker bluetooth on the mobile and connect it by pairing both thd devices.
What according to you makes you a good candidate for customer service or technical support job? | Being into customer service or technical support one has to be good listener and hoof commuter through which a customer gets satisfied and moreover I am capable of providing instant resolution to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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