Subject: Tech Support Candidate - Aswini Behera
From: Aswini Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Jan 2023 01:05:12 -0500

| | Tech Support Test

Name | Aswini Behera
E-mail | [email-masked]
Phone Number | (+91) 7327961197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global Technologies Pvt Ltd | Technical support Engineer cum Application Support Engineer | Currently working | 14000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection, if the internet connection is ok then I will search the website through the IP address. If after that, the website will show the same error then I have to clear the cache memory at the browser's search history and then try to reopen the website. After applying all these processes to open the website, if the website is not opening then this is the clear case of server problem of the website or any other issue occurred from website side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on your phone.
2. Turn on power of bluetooth speaker and then make ready for pairing with mobile phone.
3.Search the bluetooth device on your phone and after that connect to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good communication skill and well technical knowledge will make me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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