Subject: Tech Support Candidate - Radhika KS
From: Radhika KS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 05:51:41 -0500

| | Tech Support Test

Name | Radhika KS
E-mail | [email-masked]
Phone Number | (80) 9035553874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | IAM Support | 31 dec 2017 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will refresh the page and check for internet connectivity. I will check whether website is opening in some other browser.
I will check whether web browser needs any update and cookies are enabled. If problem is not fixed, I will clear cache. Then I will restart the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap on the Bluetooth option in your mobile.
Tap on-pair new device.
If you don't see the device, refresh it once.
Tap the name of the Bluetooth device then pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I have 1.6 year of customer facing experience in providing IT Support and I also received very good appreciation from the clients for my job in assisting and providing the services. According to me, this will make me a good candidate for customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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