Subject: Fwd: Arabic Language Test - Ahmed Soliman
From: Aishwarya Jaiswal <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Tue, 10 Jan 2023 03:51:33 -0700 (MST)

From: "Ahmed Soliman" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, December 31, 2022 7:11:49 PM 
Subject: Arabic Language Test - Ahmed Soliman 

	
	
			Foreign Language Screening Test 
		Name 	Ahmed Soliman / (+20) 1094941741 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 
This email is to confirm that your ordered product has been successfully shipped and currently at the delivery unit. In order to ensure quick delivery, we would like you to confirm with us your delivery address and phone number to contact you to schedule a delivery time. 

With regards 

مرحباً 
تم أرسال هذا البريد الألكتروني للتأكيد علي أن المنتج الذي قمت بطلبه قد تم شحنة بنجاح و هو موجود حالياً في وحدة 
.التوصيلات 
.حتي نتأكد من التوصيل السريع للمنتج، نود أن تقوم بتأكيد عنوانك و رقم هاتفك لنا للتواصل معك لتحديد معاد الأستلام 

مع التحيات 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 
We are writing to confirm that according to our policy, your ordered product is returnable. 
Upon preparation and confirmation, our team will visit you to discuss the available options; from repairing the damage if applicable to getting a new product. 

With regards 

مرحباً عبدول 
.طبقاً لسياساتنا، نؤكد لك أن المنتج الذي قمت بشراءه قابل للأسترداد 
بعد أجراء الترتيبات و التأكيد معك، سيقوم فريقنا بزيارتك و مناقشة الحلول المتاحة: من أمكانية معالجة الضرر و حتي 
.أستبدال المنتج بجديد 

مع التحيات