Subject: Fwd: Tech Support Candidate - Noorul Afsar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 10 Jan 2023 01:24:11 -0700 (MST)

For,semi-tech 

From: "Noorul Afsar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, January 10, 2023 1:47:02 PM 
Subject: Tech Support Candidate - Noorul Afsar 

	

	
	
			Tech Support Test 
		Name 	Noorul Afsar 
E-mail 	[email-masked] 
Phone Number 	(+91) 8877642408 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ranchi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Concentrix 	Representative 	4 dec 	14000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I get error in opening any website ,first I will check my internet connection is stable or not. 
If I found my internet connection is stable then I will try to clear cache and cookies from browser. Or I will also try to open website using any other browser 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : Turn on bluetooth on phone from settings 
Step 2 : Turn on the speaker 
Step 3 : search bluetooth speaker on phone 
Step 4 : pair device 
Step 5 : bluetooth will be connected 

What according to you makes you a good candidate for customer service or technical support job? 	Points that make me a good candidate for customer service or technical support job that I have 1 year experience in customer support in reputed company , and also I have technical knowledge to troubleshoot the problem in computer 
On a scale of 1 - 5 please rate your fluency in spoken English 	5