Subject: Tech Support Candidate - Noorul Afsar
From: Noorul Afsar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 03:17:02 -0500

| | Tech Support Test

Name | Noorul Afsar
E-mail | [email-masked]
Phone Number | (+91) 8877642408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Representative | 4 dec | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get error in opening any website ,first I will check my internet connection is stable or not.
If I found my internet connection is stable then I will try to clear cache and cookies from browser. Or I will also try to open website using any other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on bluetooth on phone from settings
Step 2 : Turn on the speaker
Step 3 : search bluetooth speaker on phone
Step 4 : pair device
Step 5 : bluetooth will be connected

What according to you makes you a good candidate for customer service or technical support job? | Points that make me a good candidate for customer service or technical support job that I have 1 year experience in customer support in reputed company , and also I have technical knowledge to troubleshoot the problem in computer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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