Subject: Fwd: Tech Support Candidate - Anjali Jain
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 10 Jan 2023 00:58:34 -0700 (MST)

For Semi-tech 

From: "Anjali Jain" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, January 9, 2023 7:07:27 PM 
Subject: Tech Support Candidate - Anjali Jain 

	

	
	
			Tech Support Test 
		Name 	Anjali Jain 
E-mail 	[email-masked] 
Phone Number 	(91) 9671101719 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies Ltd. 	Analyst 		
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will clear the cache of the browser and system both, run force gpupdate, disk cleanup if still it will not work then will try it in another browsers as well. At last, we can restart the system and then try, it will definitely work. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, enable the BlueTooth option in mobile phone and turn on the device which we want to connect. Then search for the device name in mobile phone and click on connect or pair device. 
What according to you makes you a good candidate for customer service or technical support job? 	Candidate must have patience because sometimes user is so frustrated, should have problem solving skills, self-control, taking responsibility and clear communication skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4