Subject: Fwd: Tech Support Candidate - Amit Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 10 Jan 2023 00:57:47 -0700 (MST)

Hi, this is for Semi-tech. 

From: "Amit Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, January 9, 2023 12:08:54 PM 
Subject: Tech Support Candidate - Amit Singh 

	

	
	
			Tech Support Test 
		Name 	Amit Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9958890676 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gurgaoun 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix private limited 	Advisor 1 	14 February 	28000 
Previous Employer 1 	Aegis limited 	Senior executive 	July 2020 	22000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will ask to check if customer is connected to internet 
I will first change the URL and login via http://nddv.com 
If still not working will ask to clear cookies and cathce and try 
In last I will.ask to clear history from browser 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will first turn on bluetooth from my mobile and check if my device is available to near by device 
Then I will switch on bluetooth from speaker 
I will.search available device to pair through mobile phone and then connect and pair my phone to speaker 
What according to you makes you a good candidate for customer service or technical support job? 	I have good understanding of customer experience as I have worked in customer service role in last 7 year.i can understand and solve the customer problem over chat.I can relate customer problem and will put my self in customer shoes and then react accordingly .as a good customer care executive we need to own customer problem and then try to solve 
On a scale of 1 - 5 please rate your fluency in spoken English 	4