Subject: Trainer Candidate - Natwarlal Moorjani
From: Natwarlal Moorjani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 02:38:33 -0500

| | Tech Support Test

Name | Natwarlal Moorjani
E-mail | [email-masked]
Phone Number | (0091) 9951922303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Secunderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland | Lead Quality | 6.01.2023 | 47500
Previous Employer 1 | Karvy digi konnect | Sr QA | 31.03.2020 | 37500
Previous Employer 2 | Amazon | QAA | Feb 2019 | 32500

If Selected, how much time do you need to join? | One week

Please briefly describe your work experience specifically in Quality?

Analysing Data
Sharing inputs
Preparing MBR decks
BQ management

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | 85% success rate in assisting and guiding BQ performers to successfully come out of PIP

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Treat the customer as a friend
Own the issue
Resolution mindset

What according to you makes you a good candidate for this position?

Extensive customer service and Quality experiance.
Lean Six Sigma Green Belt certified

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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