Subject: Tech Support Candidate - Anjali Jain
From: Anjali Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 08:37:27 -0500

| | Tech Support Test

Name | Anjali Jain
E-mail | [email-masked]
Phone Number | (91) 9671101719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd. | Analyst | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will clear the cache of the browser and system both, run force gpupdate, disk cleanup if still it will not work then will try it in another browsers as well. At last, we can restart the system and then try, it will definitely work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, enable the BlueTooth option in mobile phone and turn on the device which we want to connect. Then search for the device name in mobile phone and click on connect or pair device.
What according to you makes you a good candidate for customer service or technical support job? | Candidate must have patience because sometimes user is so frustrated, should have problem solving skills, self-control, taking responsibility and clear communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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