Subject: Trainer Candidate - KEERTHI DP
From: KEERTHI DP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 06:08:51 -0500

| | Tech Support Test

Name | KEERTHI DP
E-mail | [email-masked]
Phone Number | (571430) 8431211373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mysore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Celtycs | Quality analyst | 15th Jan 2023 | 28943
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immdiately

Please briefly describe your work experience specifically in Quality?

Developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for
projects.
Responsible for the testing phase of the production process to ensure that final products meet the company
standards.
As a quality audit 55 call per day and 3 report
Training and Coaching/Feedback

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | I possess all the skills and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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