Subject: Tech Support Candidate - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 01:21:05 -0500

| | Tech Support Test

Name | Sachin Kumar
E-mail | [email-masked]
Phone Number | (987) 3181259
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | L1 | Na | 18500
Previous Employer 1 | Ieneziger | Hepldesk | 23 oct 2017 | 13000
Previous Employer 2 | Royal bakers | Dispatch manager | 20 dec 220 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check the site we enter in browser correct or not if correct then need to open it other browser. If error persits then need clear cache and cookies. Then try if still error persits it's may be site issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly need to keep device near the phone.
Then turn onbthe speaker and invoke pairing mode. Then discover the mode.
Then govto the phone seting then click on bluetooth tab then discover. The name will appear of that networking divice then click there.

What according to you makes you a good candidate for customer service or technical support job? | They teach us to be patience. Sometimes it's good  feel but being a human being sometimes little bit disappointed (I take it a good sence) .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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