Subject: Trainer Candidate - Kumar kush Kumar
From: Kumar kush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 01:16:54 -0500

Tech Support
Test

Name

Kumar kush
Kumar

E-mail

[email-masked]

Phone Number

(0120) 9470837229

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida extension Ajnara Le
Garden

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Vaco Binary semantric

Analyst
BPO

17/11/2022

28000

Previous Employer 1

Globallogic
tech limited

Analyst quality

01/03/2021

22000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

I have
worked for google client in terms of quality fetches the details of the services
and gives the correct forwarding for that in the previous
organization.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As I was working for the Domestic from the starting as I
joined after my good skills i promoted to the international process in Etisalat
App process there i worked for 2.7 years then due to my good performances i have
been in the quality amd started fetching the qulatity of the team members some
difficulities as well as some thing new I have learned while doing that the some
time people does not provide the whole things from our side to the customer
which was asked by the customer to our team after that we will have to solve
that on our own will. To check the quality of of 20 to 25 people daily was the
task where one has to concentrate on the whole data and view the whole part as
that should be correct and nicely done from that team member.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

That when customer by his own
satisfactory put the call and say by himself/herself it was tlking to you and
you did great job and resolved my problem.

What according to
you makes you a good candidate for this position?

As I have
prior Experience on this backgroud.

On a scale of 1 - 5
please rate your fluency in spoken English

4