Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 00:17:36 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8888774487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar, new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 247around | Senior executive | 23 jan 2023 | 38067
Previous Employer 1 | Tata motors | Service engineer | 6 oct 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First internet connection should be checked and if found stable and working, then URL needs to be rechecked. If both Internet and URL is working accordingly then website may be down for maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the Bluetooth in phone as well as speaker
2.The phone will scan the available bluetooth devices in its range.
3. If speaker is in range, it will connect with the phone
4.Once connected, it can b checked
5.If not getting voice or facing any issue after connection, then it needs to be disconnected and connect again

What according to you makes you a good candidate for customer service or technical support job?

1.Proper understanding of our product and features.
2. Customer handling skills
3. Patience to listen clients' query and provide them support at the earliest
4. Good technical writing/documentation skills
5.Knowledge of various communication platforms.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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