Subject: Tech Support Candidate - Jatin Bhola
From: Jatin Bhola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Jan 2023 01:10:45 -0500

| | Tech Support Test

Name | Jatin Bhola
E-mail | [email-masked]
Phone Number | (+91) 8826881396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden - West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India Services Private Limited | Senior Advisor Customer Service | NA | 25000
Previous Employer 1 | Jindal Intellicom Limited | Operations, Representative | 30-June-2020 | 14986
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Refresh the page
2) Make sure cookies are enabled
3) Clear your cache and cookies
4) Make sure web browser is up to date
5) Restart web browser
6) Try a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.

On the mobile phone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

There are follwoing things which I can have that helps me to become a good candidate for customer service:

Communication skill

Quick  response

I identified customer need & wants

keep always smiling

Attitude

Well Dress

given proper to the point  answer

always work positive

time management

flexible

organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |