Subject: Tech Support Candidate - Bill clinton Bill
From: Bill clinton Bill <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Jan 2023 00:33:30 -0500

| | Tech Support Test

Name | Bill clinton Bill
E-mail | [email-masked]
Phone Number | (+91) 8148324040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uniq solutions | Production support engineer | 21.1.23 | 350000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check is that  server is up and running – if the server is down we will raise   the P1 ticket and start P1 flow( we have different flow for p1 issues to make bridge call and call the related team for that server like and send internal and external combination to the team and user)
( I use ping command ,ping ip address)
Then I will check the database server is up and running, I will try to connect with my sql developer tool, if not connected , I will check the listener process running for that database server
If that server or host name is not responding,
I will check is there any network issue so that I using  trace route command
From that we will get know where we have issue in network side.
If I found any network issue on that server(I will raise the ticket to network admin team)
If it is server is active running- we  will use uptime command to know how long that server up and running.
Next I will check that application process are running or not
(for that I will use ps -ef command)
If I want to check the particular process ,I will use ps -ef | grep ‘process name’
For example :ps -ef  | grep ‘tomcat’
Next I will check the application logs.
For example:/csi/daily log/process_name.log
In that log files, I will check is there any error code or error messages on that log file
so I use grep command to find the errors in that log file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |