Subject: Trainer Candidate - Jyoti Biswas
From: Jyoti Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 12:05:12 -0500

| | Tech Support Test

Name | Jyoti Biswas
E-mail | [email-masked]
Phone Number | (91) 8595830871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienegzier | Quality Analyst | 30 notice period | 31200
Previous Employer 1 | Ison | Quality Analyst | August 2021 | 27000
Previous Employer 2 | Wyzmind | Quality Analyst | Dec 2020 | 20000

If Selected, how much time do you need to join? | After 30 days when notice period completed
Please briefly describe your work experience specifically in Quality? | Audit calls, share feedback, quality session conducted for all the agents, Regular briefing, dip check, sharing agents performance along with Csat and agent error, working on BQ advisor.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Trained BQ advisor and track the performance of the BQ advisor. Even for the repeated advisor. Avoid escalation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services means advisor will resolve the issue according to SOP without any effort. Like if give denial for anything service will give direct denial politely

Great customer service means advisor give extra effort and solve the query within SOP only. For example if advisor give denial for anything according to SOP then advisor said I tried my level best to resolve your query and take follow up with the customer

What according to you makes you a good candidate for this position?

Dedication
Motivation
Self confidence
Self motivation

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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